Registration FAQ
Read the Registration Rules.
FREQUENTLY ASKED QUESTIONS
- Can I still preregister for the convention?
- Now that I've preregistered, where and when can I get my badge?
- What do I need to pick up my badge at the convention?
- Is there any other way to get my badge? Can you send it via mail?
- Why are child badges not mailed?
- Where can I specify my badge name when preregistering?
- Where is the Otakuthon registration area located and what are the opening hours?
- We registered as a group. Can we send someone to collect all the badges?
- Are you offering daily rates this year?
- I'm not going to be able to come to the convention. Can I cancel my registration?
- Do I need to do anything with my RFID badge before the event?
- I opted for mailing. When will I receive my badge?
- I purchased my registration with mailing, but haven’t received my badge in the mail yet. Who should I contact?
- I need to change my address. Who should I contact?
- I need to change/add to my order. Who should I contact?
- I would like to attend a paid concert, but I already received my badge in the mail or picked it up in person. What can I do?
- I have made a mistake on my name/date of birth/postal code when registering. Can I correct it?
- I purchased a single-day badge, but I have changed my mind and would now like a badge for the whole weekend. Can it be done?
- I bought concert tickets, but I have not received them through the mail / they were not given to me with my badge. Is it normal?
- I ordered badges through the mail, but I did not receive the official Otakuthon t-shirt I ordered with it. Is it normal?
- My badge was lost or stolen, what do I do?
1. Can I still preregister for the convention?
Preregistration with mailing will be open until July 2, 2024. After this date, the price will increase but preregistrations will still be accepted until July 26, 2024.
Once preregistration is closed, you can register in person at the convention from August 1, 2024, to August 4, 2024.
2. Now that I've preregistered, where and when do I get my badge?
You can pick up your badge in person during registration hours at the registration area. You can also get it in advance if you opt for the mailing option.
3. What do I need to pick up my badge at the convention?
Please bring a copy of your registration confirmation (mobile or printed copy) with a valid photo ID containing your full name as well as your date of birth.
4. Is there any other way to get my badge? Can you send it via mail?
Yes, it is now possible! You may select the mailing option (extra fees apply) until July 2, 2024, when preregistering online.
Exception: Child badges cannot be mailed. Please check the Registration Rules here.
5. Why are child badges not mailed?
Child badges must be picked up onsite in order to verify the child’s age. An express line voucher is included with any group mail order which contains a child badge. To use this voucher onsite at registration, proceed directly to the express registration line with the child, a copy of their registration confirmation (mobile or printed copy) and their valid government-issued proof of age with the date of birth (ex: birth certificate, health insurance card, passport, etc.)
6. Where can I specify my badge name when preregistering?
In order to expedite registration, we will not be printing names on badges. Your badge information and extras are encoded inside the RFID chip of your badge instead and can be verified by Otakuthon staff when scanned. No name will be visibly displayed on your badge.
7. Where is the Otakuthon registration area located and what are the opening hours?
The Otakuthon registration area will be located on the first floor (metro level) of the Palais des congrès de Montréal and will be open during the following hours:
Thursday, August 1, 2024, 12 PM - 9 PM
Friday, August 2, 2024, 8 AM - 10 PM
Saturday, August 3, 2024, 9 AM - 10 PM
Sunday, August 4, 2024, 9 AM - 4 PM
8. We registered as a group. Can we send someone to collect all the badges?
Yes, you can. Only the account owner can pick up the badges for all group members (excluding child badges). They must present a copy of all registration confirmations (either mobile or printed copies) and their valid photo ID.
Child badges must be picked up with the child present and with a valid government-issued proof of age with date of birth.
9. Are you offering daily rates this year?
Yes, we are, but we recommend purchasing a weekend badge as it provides the best value for its price.
You can purchase a 1-day badge for any day of the convention starting on Thursday during registration hours. To purchase concert admissions onsite, you have to present your badge at the concert admission booth located inside the registration area during registration hours, subject to availability.
10. I'm not going to be able to come to the convention. Can I cancel my registration?
Please refer to our Registration Policies here.
11. Do I need to do anything with my RFID badge before the event?
YES! If you receive your RFID badges in the mail, you will receive a packing slip identifying the registrant’s name associated with each badge’s UID or unique identification number. The UID is a 16-digit code located on the back of your RFID badge. Simply match this number with the registrant’s name to ensure you’ve distributed the right badge to the right person.
At the convention, a badge that does not match its bearer will be confiscated.
12. I opted for mailing. When will I receive my badge?
After selecting the mailing option, you should receive your badges in the mail by July 26, 2024. If you have not received your order by this date, you must contact our customer service department (customerservice@otakuthon.com) and include your account number, your full name and your mailing address. Please notify them by July 27, 2024, to be granted access to the onsite express registration line and have your badge reissued free of charge. Otherwise, you must go through the Customer Service line and be charged replacement fees. Standard onsite badge pickup rules apply.
13. I purchased my registration with mailing, but haven’t received my badge in the mail yet. Who should I contact?
Badges will ship in batches starting July 2, 2024, and should be received by July 26, 2024, at the latest. If you have not received your order by this date, you must contact our customer service department (customerservice@otakuthon.com) and include your account number, your full name and your mailing address. Please notify them by July 27, 2024, to be granted access to the onsite express registration line and have your badge reissued free of charge. Otherwise, you must go through the Customer Service line and be charged replacement fees. Standard onsite badge pickup rules apply.
14. I need to change my address. Who should I contact?
It is possible to update your mailing address yourself. You simply need to go to the registration website (once launched) and sign back into your account using the ‘Login’ button at the top right corner. Your mailing address can be changed on the ‘Add extras’ page until July 2, 2024, at 11:59 PM. Please make sure to click on the ‘Continue’ button to save the changes.
15. I need to change/add to my order. Who should I contact?
All orders are non-refundable and non-transferable. However, you may edit and add extras to your registration by logging into your account on the registration website. For mail orders, all changes must be made before July 2, 2024, at 11:59 PM. If mailing was not selected, all changes must be made before July 26, 2024, at 11:59 PM.
16. I would like to attend a paid concert, but I already received my badge in the mail or picked it up in person. What can I do?
If tickets are still available, here’s how to purchase admission to a paid concert:
Thanks to the new “Badge: Self-Service” service, you can now buy your concert admissions online as soon as you have your badge in hand. No more stopping by the booth in person! Follow this link!
If you are experiencing issues with the service or would like to pay cash, you can also go to the concert admissions sale booth located at the end of the registration area, near the pink trees.
17. I have made a mistake on my name/date of birth/postal code when registering. Can I correct it?
It is possible to update your badge information. You simply need to go to the registration website and sign back into your account using the ‘Login’ button at the top right corner. Your badge information can be changed on the ‘Account’ page. Do not forget that the full name and date of birth must correspond to what is written on your valid photo ID. Please make sure to click on the ‘Continue’ button to save the changes.
Please note that any change to your account must be made by no later than July 2, 2024 (for badges sent by mail) or until July 26, 2024 (for badges picked up on-site).
18. I purchased a single-day badge, but I have changed my mind and would now like a badge for the whole weekend. Can it be done?
Please contact us before July 2, 2024 (for mailed badges) or July 26, 2024 (for badges to be picked up at the convention) at registration@otakuthon.com with your full name as well as your account number.
19. I bought concert tickets, but I have not received them through the mail / they were not given to me with my badge. Is it normal?
Prepaid concert admissions are programmed in your badge, which will be scanned when you enter the event room. It is therefore normal you have not received any physical concert tickets.
20. I ordered badges through the mail, but I did not receive the official Otakuthon t-shirt I ordered with it. Is it normal?
Pre-purchased merchandise can be picked up at the Otakuthon merchandise table by scanning your badge. No t-shirt will be sent through mail.
21. My badge was lost or stolen, what do I do?
Please immediately report your lost/stolen badge to the customer service desk at registration located on the first floor (metro level) of the Palais des congrès de Montréal in order to deactivate it. A valid piece of ID will be required to identify the lost/stolen badge before it can be deactivated. A $15 fee will be required to replace the badge.