Registration Rules

Please take a moment to read the convention rules and policies. By registering, you agree to comply with Otakuthon's rules and policies. Failure to follow these rules may result in the confiscation of your badge and expulsion from the convention grounds without a refund.

You can also find more information about the badges in the Registration FAQ.

1. Refund Policy

Registrations – including badges as well as any paid extras such as concert tickets or T-shirts – are non-refundable. Badge mailing is non-refundable even if the badges fail to arrive (see section 5).

2. Updating/Correcting/Amending Registrations

Badges may not be resold. However, the account owner may update badge information and add paid extras until the mailing deadline for mailed badges on July 11, 2023, or August 4, 2023, if mailing was not selected.

3. Price and Payment

• Registrations must be paid in full before a given registration deadline to benefit from its reduced rate, if applicable.
• Any registration not paid or postmarked after the end of the respective registration period will lose the reduced rate or be cancelled.
• Mail-in payments must be postmarked on or before the given deadline and must be received no later than July 11, 2023.
• Otakuthon will not be responsible for any payments lost through mail.
• Please do not send cash through the mail - we ONLY accept cheques and money orders via mail.

4. Badge Pickup

Unless the mailing option is chosen, badges must be picked up during Otakuthon 2023 registration hours at the Palais des congrès de Montréal in the designated area. Badges will not be issued at any other time or location.

4.1 Individual registration

• To pick up your badge in person, you must bring a printed or digital copy of your registration confirmation with a valid photo ID (ex: driver's licence,  (ex: driver's license, Medicare card, student ID, reduced fare OPUS card) containing ALL the following information:
  • Complete last name
  • Complete first name
  • Date of birth
  • Picture
• Please make sure that the information provided in the registration system is an exact match to the one on the valid photo ID presented for badge pickup.
• Staff reserves the right to withhold badges from individuals whose provided information does not match with the provided valid photo ID.
• Adult badges may be picked up onsite by a proxy. All three of the following MUST be presented:
  • Registration confirmation for the badge (either printed or digital copy)
  • Valid government-issued photo ID matching the registration
  • Valid government-issued photo ID of the proxy.
• The proxy is responsible for ensuring the correct badge is given to its proper owner.
• At the convention, a badge that does not match its bearer will be confiscated.

4.2 Group registration

• Only the account owner can pick up the badges for all group members (excluding child badges, see section 6).
• They must present a copy of all registration confirmations (either printed or a mobile copy) and their valid photo ID (ex: driver's licence, Medicare card, student card, student Opus card, etc.) containing ALL the following information:
  • Complete last name
  • Complete first name
  • Date of birth
  • Picture
• Please make sure that the information provided in the registration system matches the information on the valid photo ID provided during badge pickup.
• Staff reserves the right to withhold badges from individuals whose provided information does not match the provided valid photo ID.
• The account owner is responsible for distributing each badge to the correct group member.
• At the convention, a badge that does not match its bearer will be confiscated.
• Should the account owner fail to pick up all badges, group members will have to pick up their badge individually (see section 4.1).

5. Badge Mailing

• Adult badges and their lanyards may be mailed to a Canadian or US address for a fee.
• This fee will vary based on the number of badges and destination.
• All attendee badges associated with an account will be mailed to the indicated address, except for child badges (see section 6).
• The account owner is responsible for distributing each badge to the correct group member. A printout provided in each mailing will indicate which badge belongs to whom.
• A badge that does not match its bearer will be confiscated.
• Mailed badges will be considered issued and thus will not be available for in person pickup.
• Mailed badges that are lost, damaged, or delayed will not be resent; no refunds will be granted.
• Badges may be re-issued onsite should Customer Services (customerservice@otakuthon.com) be notified no later than August 5, 2023. You will be granted access to the express registration line onsite and your badge will be reissued free of charge.
• Otherwise, you will have to go through the Customer Service line and be charged replacement fees. Standard onsite badge pickup rules apply.

6. Child Registration

• Children between the ages of 7 and 11 (born between August 1, 2011, and July 31, 2016, inclusively) must be registered by a legal guardian.
• Infants below the age of 7 (born after July 31, 2016) do not need to register.
• Otakuthon staff and volunteers are not responsible for taking care of children. The legal guardian is responsible for keeping their child under supervision at all times.
• All children of age 11 and under must present a valid government ID (ex: birth certificate, health insurance card, passport) to benefit from the child rate or a free entry.
• If a proof of age cannot be presented, Otakuthon staff reserves the right to not apply reduced rates.
• Child badges CANNOT be mailed or be picked up without the child being present.
• However, parents who plan on bringing a child (age 11 or younger) to the convention will be able to go through a family line.

7. Onsite registration

• Prospective onsite registrants must present themselves in person with a valid photo ID using the onsite registration line to register for the convention. This valid photo ID must contain ALL the following information:
  • Complete last name
  • Complete first name
  • Date of birth
  • Picture
• Adult badges may also be purchased by a proxy ONLY if both of the following are presented:
  • a valid government-issued photo ID of the badge’s owner
  • a valid government-issued photo ID of the proxy
• The proxy is responsible for ensuring that the badge will be used by its proper owner.
• At the convention, a badge that does not match its bearer will be confiscated.
• Those who have created an online account, completed their information and selected their extras must ensure that they have paid the full amount of their badge before the preregistration deadline (August 4, 2023); otherwise, they will not be granted access to the badge pickup line.
• They will have to take the necessary steps to register through the on-site registration line, at the onsite rate, and obtain extras (concert tickets, T-shirts, etc.).

8. Badge Policy

• Badges must be visible and accessible at all times, positioned forward-facing around chest height.
• If the badge cannot be displayed at chest height due to costume restrictions or other issues, please make sure to display it as prominently and visibly as possible.
• Attendees may temporarily conceal their badges to take pictures but must otherwise keep their badge visible at all times.
• Attendees who do not properly display their badges may be refused access to Otakuthon activities and/or be escorted off-site.
• All participants must carry a valid photo ID including their full name and date of birth and must provide it when requested by Otakuthon staff or venue security.
• Participants who have lost their badge must report the loss as soon as possible to the registration customer service desk.
• Lost badges are to be returned to the registration customer service desk.
• Should your lost badge be recovered before a replacement is issued, you may pick it up at the registration customer service desk upon presenting a valid photo ID.

9. Lost and Found Badges

• Found badges may be claimed upon presenting a valid photo ID at the registration Customer Service desk.
• Lost badges may be replaced ONCE ONLY, at a nominal fee of $15.
• When replaced, the lost badge will be permanently invalidated.

10. Information Accuracy

• Attendees must provide complete and accurate registration information.
• Registration information must match the information on the valid photo ID used to pick up or replace the badge.
• Staff reserves the right to withhold badges from individuals whose information provided does not match with the valid photo ID provided.
• Otakuthon will not be held responsible in the event that an attendee cannot be contacted using the provided information.