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Registration FAQ

General

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Otakuthon 2022 will be using RFID-enabled badges to enhance your convention experience. Your badge serves as your ticket to enter the event faster – with just a quick tap of your badge!

So, what is RFID? RFID stands for Radio Frequency Identification. It is a generic term used to describe a system that transmits the identity (in the form of a unique serial number or UID) of an object or person using radio waves. RFID is designed to enable readers to capture data on tags and transmit it to a computer system without the need for physical contact. Pretty cool stuff, huh?

WHAT YOU NEED TO KNOW ABOUT YOUR RFID BADGE

Read the Registration Rules.


FREQUENTLY ASKED QUESTIONS

  1. Can I still preregister for the convention?
  2. Now that I've preregistered, where and when can I get my badge?
  3. What do I need to pick up my badge at the convention?
  4. Is there any other way to get my badge? Can you send it via mail?
  5. Why are child badges not mailed?
  6. Where can I specify my badge name when preregistering?
  7. Where is the Otakuthon registration area located and what are the opening hours?
  8. We registered as a group. Can we send someone to collect all the badges?
  9. Are you offering daily rates this year?
  10. I'm not going to be able to come to the convention. Can I cancel my registration?
  11. Do I need to do anything with my RFID badge before the event?
  12. I opted for mailing. When will I receive my badge?
  13. I purchased my registration with mailing, but haven’t received my badge in the mail yet. Who should I contact?
  14. I need to change my address. Who should I contact?
  15. I need to change/add to my order. Who should I contact?
  16. The order I received from shipping is missing badges/different from what I purchased. What should I do?
  17. I have already purchased my badge, but I would like to add extras. Is it possible?
  18. I have made a mistake on my name/date of birth/postal code when registering. Can I correct it?
  19. I purchased a single-day badge, but I have changed my mind and would now like a badge for the whole weekend. Can it be done?
  20. My badge was lost or stolen, what do I do?

1. Can I still preregister for the convention?

Preregistration mailing will be open until July 8, 2022. After this date, the price will increase but preregistrations will still be accepted until July 30, 2022.

Once preregistration is closed, you can register directly at the convention on August 5, 2022, through August 7, 2022.

2. Now that I've preregistered, where and when do I get my badge?

You can pick up your badge in person during registration hours at the registration area. You can also get it in advance if you opt for the mailing option.

3. What do I need to pick up my badge at the convention?

Please bring a copy of your registration confirmation (mobile or printed copy) with a valid photo ID.

4. Is there any other way to get my badge? Can you send it via mail?

Yes, it is now possible! You may select the mailing option (extra fees apply) until July 8, 2022, when you complete your preregistration online.

Exception:Child badges cannot be mailed. Please check the Registration Rules here.

5. Why are child badges not mailed?

Child badges must be picked up onsite in order to verify the child’s age. An express line voucher is included with any group mail order which contains a child badge. To use this voucher onsite at registration, proceed directly to the express registration line with the child, a copy of their registration confirmation (mobile or printed copy) and their valid government-issued proof of age with date of birth (ex: birth certificate, health insurance card, passport, etc.)

6. Where can I specify my badge name when preregistering?

In order to expedite registration, we will not be printing names on badges. Your badge information and extras are encoded inside the RFID chip of your badge instead and can be verified by Otakuthon staff when scanned. No name will be visibly displayed on your badge.

7. Where is the Otakuthon registration area located and what are the opening hours?

The Otakuthon registration area will be located on the first floor (metro level) of the Palais des congrès de Montréal and will be open during the following hours:

* Thursday, August 4, 2022 12 PM - 9 PM

Friday, August 5, 2022 8AM - 10 PM

Saturday, August 6, 2022 8 AM - 10 PM

Sunday, August 7, 2022 8 AM - 4 PM

* Only for preregistrations.

8. We registered as a group. Can we send someone to collect all the badges?

Yes, you can. Only the account owner can pick up the badges for all group members (excluding child badges). They must present a copy of all registration confirmations (either mobile or printed copies) and their valid photo ID.

Child badges must be picked up with the child present and with a valid government-issued proof of age with date of birth.

9. Are you offering daily rates this year?

Yes, we are, but we recommend purchasing a weekend badge as it provides the best value for its price.

You can purchase a 1-day badge for any day of the convention starting on Friday during registration hours. To purchase concert admissions onsite, you have to present your badge at the concert admission booth located inside the convention in Viger Hall during Convention hours, subject to availability.

10. I'm not going to be able to come to the convention. Can I cancel my registration?

Please refer to our Registration Policies here.

11. Do I need to do anything with my RFID badge before the event?

YES! If you receive your RFID badges in the mail, you will receive a packing slip identifying the registrant’s name associated with each badge’s UID or unique identification number. The UID is a 16-digit code located on the back of your RFID badge. Simply match this number with the registrant’s name to ensure you’ve distributed the right badge to the right person.

At the convention, a badge that does not match its bearer will be confiscated.

12. I opted for mailing. When will I receive my badge?

For those who purchased their registration with the mailing option, you should receive your badges in the mail by July 30, 2022. If you have not received your order by July 30, 2022, you will need to contact our customer service department (customerservice@otakuthon.com). All accounts who paid for badge mail orders will receive instruction on how to reach customer service by email when badge mail out begins in July 2022.

For all others who chose onsite pickup, bring your confirmation statement (mobile or printed) and valid photo ID to the Otakuthon Registration Area onsite to pick up your badge.

13. I purchased my registration with mailing, but haven’t received my badge in the mail yet. Who should I contact?

Badges will ship in batches beginning in July 2022 and should be received by July 30, 2022, at the latest. If you have not received your badge in the mail by July 30, 2022, please contact our customer service department (customerservice@otakuthon.com). All accounts who paid for badge mail orders will receive instruction on how to reach them by email when badge mail out begins in July 2022.

14. I need to change my address. Who should I contact?

All address changes must be made before July 8, 2022, (11:59 PM). After this, we will be unable to make any address changes. Please contact our customer service department (customerservice@otakuthon.com) if this becomes an issue. All accounts that paid for badge mail orders will receive instruction on how to reach them by email when badge mail out begins in July, 2022.

15. I need to change/add to my order. Who should I contact?

All orders are non-refundable and non-transferable. However, you can modify and add extras to your registration by logging into your account on the registration website. For mail orders, all changes must be made before July 8, 2022 (11:59 PM). If mailing was not selected, all changes must be made before July 30, 2022 (11:59 PM).

16. The order I received from shipping is missing badges/different from what I purchased. What should I do?

Badges are shipped by account, meaning that if you purchased badges with different accounts, they will be shipped to you separately. Badges are fulfilled and shipped in batches, so you may not receive all of your orders on the same day.

If by July 30, 2022, you have not received all of your orders, or the order you received was incorrect, please contact our customer service department (customerservice@otakuthon.com). All accounts who paid for badge mail orders will receive instruction on how to reach them by email when badge mail out begins in July 2022.

17. I have already purchased my badge, but I would like to add extras. Is it possible?

Yes, it is possible to add extras online for a paid badge until July 8, 2022, (for mailed badges) or July 30, 2022 (for badges to pick up at the convention). Simply log back into your account ("Already registered for 2022? Welcome back!"), go to the "Add Extras" page and pay the difference. Please note that since concert tickets are sold in limited quantities, they might sell out at any point before the deadlines. If seats are available by then, it will be possible to purchase concert tickets during the convention.

18. I have made a mistake on my name/date of birth/postal code when registering. Can I correct it?

It is possible to update information regarding your badge (name, date of birth, mailing address, email) directly through your account ("Already registered for 2022? Welcome back!"), until July 8, 2022 (for mailed badges) or until July 30, 2022 (for badges to pick up at the convention).

19. I purchased a single-day badge, but I have changed my mind and would now like a badge for the whole weekend. Can it be done?

Please contact us before July 8, 2022 (for mailed badges) or July 30, 2022 (for badges to pick up at the convention) at registration@otakuthon.com with your full name as well as your account number.

20. My badge was lost or stolen, what do I do?

Please immediately report your lost/stolen badge to the customer service desk at registration located on the first floor (metro level) of the Palais des congrès de Montréal in order to deactivate it. A valid piece of ID will be required to identify the lost/stolen badge before it can be deactivated. A $15 fee will be required to replace the badge.